Digital & IT Service Operations Performance Lead

Ipsen

London +1 more Onsite It / Digital / Data

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About this role

Title:

Digital & IT Service Operations Performance Lead

Company:

Ipsen Pharma (SAS)

About Ipsen:

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.

Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!

For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.

Job Description:

At Ipsen, we are driven by a single purpose: bringing meaningful innovation to patients and society.

To support this mission, we are looking for a Digital & IT Service Operations Performance lead to shape and elevate how Digital & IT services are delivered, measured, and continuously improved across the company worldwide.

Working closely with the VP GDIT Operations and other Operations leaders, this is a highimpact leadership role at the heart of our Global Digital & IT Operations, combining service excellence, financial governance, ITLT process maturity, and stakeholder trust, across multiple domains including infrastructure, end-user services, enterprise Businesses applications, Security and SAP, Data platform.

Your key responsibilities

Oversee the performance management of Digital & IT Operations, representing over half of the organization’s total IT spending.

Support Operations leadership in budget management, financial planning, and performance tracking across IT operations.

Develop and maintain dashboards and reporting tools to provide clear visibility on IT service performance and financial outcomes.

Drive cross-domain performance analysis, ensuring consistency and alignment across infrastructure, end-user services, and business applications.

Own and evolve the global IT service and product catalogue, ensuring clarity, transparency, and alignment with business needs.

Analyze service consumption, costs, and value delivered to business units to support data-driven decision-making and ROI measurement.

Collaborate with IT leaders and business stakeholders to identify optimization opportunities and operational improvements.

Contribute to the development of a strong FinOps & GreenOps culture across Digital & IT operations.

Manage and develop a team member responsible for the operational platform supporting service management activities.

Your profile & expertise

Solid experience in IT operations, service management, or IT performance management within complex organizations.

Strong understanding of IT financial management, budgeting, and cost optimization.

Good knowledge of IT service management frameworks (ITIL) and service performance measurement.

Experience managing or optimizing IT service catalogues and service lifecycle processes.

Ability to analyze service performance across multiple IT domains.

Business-oriented mindset with a strong focus on end-user experience and service value.

Fluent in English.

Why join Ipsen?

A strategic leadership role within Ipsen’s Global Digital & IT Operations transformation.

Direct impact on IT performance, service quality, and financial governance at global scale.

Close collaboration with senior leadership and multiple IT domains.

Opportunity to shape how IT services create value for the business and end users.

A purpose-driven organization focused on innovation and patient impact.

We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.