About this role
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
As a team member of RSS you need to execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process. It is also key to follow the instructions of the Team Lead regarding the daily work coordination. With your dedicated work, you contribute continuously to the improvement of the performance of Roche.
You will be :
Service Delivery : Utilizing ticketing system for incoming requests and issues. Support end users and requesters on system related questions, trainings, providing consultancy services on existing functionalities of the system
Liaison for process/ system changes (enhancement requests). Ensure proper usage of Repository tool, and manage Contract record maintenance and ensure compliance to audit requirements, coordinate /participate in the audit process as per SOP
Repository tool, Support project related activities (contract migration activity, system deployment, cleansing exercise, liaise and train business stakeholders) Onboard suppliers to the vendor management tool
Outputs and Deliverables: Create and review process documents. Maintain SOPs, Annexes and training materials. Deliver process training to the end users as requested by the Team Lead. Employees are responsible for performing their duties in line with the SHE (Safety, Security, Health and Environmental Protection) Guidelines and the applicable law. It is required to complete the mandatory training courses and follow procedures and instructions accordingly.
Who you are
You bring the following skills and competencies: Service orientation; Precise, focused, Team player, Multi-cultural acceptance
You bring the following qualifications : University or College Degree Procurement operational or support experience 1-3 years; Experience in system support
English and Japanese language knowledge
Analytical capability, good IT skills, good excel knowledge
Preferred : Experience in Shared Service or Customer Service Centre in a support function
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
About Roche
Swiss multinational healthcare company leading in oncology, diagnostics, and personalized medicine. Headquartered in Basel, Switzerland.
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