Sr Supv NT Cust Serv

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Non-Technical Customer Service

Job Category:

People Leader

All Job Posting Locations:

Zuchwil, Switzerland

Job Description:

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. 

Johnson & Johnson is currently seeking “Customer Service Value Lead” join our TEAM. The role is based in” Switzerland”

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. 

About J&J MedTech

At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.

Position overview

Drives customer satisfaction and creates measurable additional value at the local market level by translating customer needs into sustainable, end‑to‑end supply chain solutions. Acts as a connector across Customer Service, Warehouse, and Commercial teams to eliminate interfaces, reduce complexity, and ensure seamless execution.

Tasks & Responsibilities:

• Drives customer satisfaction by proactively identifying operational pain points and value‑creation opportunities in close collaboration with customers and internal stakeholders

• Embeds end‑to‑end thinking within the supply chain organization, eliminating functional silos and interface complexity

• Leads on‑site clarification of solutions together with customers, Customer Service, Warehouse, and Commercial teams

• Designs, aligns, and implements solutions via clearly defined, standardized processes

• Ensures solutions are fully integrated into daily operations and run independently and sustainably

• Acts as a key local interface between customers and internal functions to ensure fast decision‑making and execution

• Supports continuous improvement initiatives with a strong customer and process‑excellence mindset

Qualifications & Experience

•  Bachelor’s degree in Supply Chain, Operations, Business Administration, Engineering or related field

• 5+ years of experience in Supply Chain or MedTech industry

• Proven experience in end‑to‑end process design and implementation

• Strong experience aligning and coordinating Customer Service, Warehouse, and Commercial stakeholders

• High ownership mentality and ability to work independently

• Experience working directly with customers to translate needs into operational solutions

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!

 

 

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Coaching, Communication, Continuous Improvement, Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Service, Customer Service Philosophy, Customer Support Operations, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Omni-Channel Support, Service Request Management, Team Management

Global healthcare company spanning pharmaceuticals, medtech, and consumer health products. Headquartered in New Brunswick, NJ.

jnj.com