TERRITORY ASSISTANT

Johnson & Johnson

Raynham, Massachusetts, United States of America Onsite Customer Management

About this role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Business Enablement/Support

All Job Posting Locations:

Raynham, Massachusetts, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/. 

We are searching for the best talent for a Territory Assistant. The position is located at our Boston, MA office location.

Purpose: The overall responsibilities of the Territory Assistant position include assisting Sales Teams in the preparation, delivery and installation of Product Sets and in improving customer service. Uses product knowledge to ensure sets are fully equipped and delivered timely to customer locations and to ensure product exchanges are completed accurately.

You will be responsible for:

Assures that the proper equipment is available, and knowledge of which sets are required for specific surgeries
Delivers/Picks up equipment for surgery
Performs and ships product exchanges
Maintains equipment and promotional materials in a presentable manner
Understands and properly communicates the function of the product line
Performs administrative duties to assure customer satisfaction
Acquires knowledge of all new products added to the line
Communicates activities to regional and senior management and the Consultant via monthly reports
Involved in field support activities as assigned by Regional Manager / AVP

Qualifications:

High School Graduate or equivalent distribution center experience
1-3 years of experience working within a medical device distribution facility
Must have high attention to detail and ability to work in a fast-paced environment
Computer literacy required, working knowledge of Microsoft Office Suite desired
Knowledge of the DSI and product complaint process desired

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

#LI-Remote

Required Skills:

Field Support, Product Advertising, Product Scheduling

Preferred Skills:

Accountability, Analytical Reasoning, Communication, Customer Empathy, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Data Reporting, Detail-Oriented, Equipment Maintenance, Innovation, Issue Escalation, IT Service Desk, Process Oriented, Project Management Office (PMO), SAP Field Service Management, Service Request Management

The anticipated base pay range for this position is :

$45,100.00 - $73,370.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits