Director, Global Customer Solutions Strategy & Deployment

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Multi-Family Customer Management

Job Category:

People Leader

All Job Posting Locations:

Prague, Czechia, Raritan, New Jersey, United States of America, Zug, Switzerland

Job Description:

Johnson & Johnson MedTech – Supply Chain is recruiting for a Director, Global Customer Solutions — Strategy & Deployment, located in Raritan, NJ/ Zug, Switzerland or Prague, Czech Republic.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Zug, Switzerland / Czech Republic - Req# R-071026

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Overview

We’re looking for a practical, strategic leader who turns big-picture priorities into programs that deliver real impact. In this role you’ll run the PMO and portfolio for Global Customer Solutions, shape executive governance, and lead change so improvements stick — improving customer experience, lowering costs, and helping our commercial teams move faster. This is a hands-on role that combines strategy, delivery, and people leadership. We encourage applicants from all backgrounds and age groups and are committed to inclusive hiring and reasonable accommodations.

Key responsibilities:

• Own end-to-end program and portfolio coordination: track progress, remove cross-program blockers, and implement stage‑gate rigor so initiatives are delivered on time and on budget.
• Design and run executive governance forums: prepare decision packs, scenario analyses, and follow-through plans to support timely executive decisions.
• Drive long range planning and prioritization: translate executive intent into a clear, prioritized multi-year roadmap aligned across regions and functions.
• Lead communications and change enablement: develop executive communications, commercial/supply chain/ customer briefings, and operationalize change plans to drive adoption and minimize disruption.
• Design and develop performance analytics: maintain executive dashboards (portfolio health, benefits realization, critical metric variance) and surface actionable insights.
• Deliver cost‑reduction and operational efficiency programs, including offshoring where applicable, and ensure measurable business outcomes.
• Build and develop talent: recruit, coach, and develop senior managers and embed structures that sustain high performance and succession readiness.
• Capture voice of customer (surveys, NPS, VOC) and translate insights into commercial-facing narratives and action plans.

Qualifications

Education: Minimum Bachelor's degree and/or equivalent University degree required; Advanced degree preferred.

EXPERIENCE AND SKILLS: Required:

• Minimum ten (10) years of relevant professional work experience
• Experience in portfolio/program management, commercial operations, transformation.
• People management experience.
• Proven PMO experience: portfolio governance, stage‑gate rigor, and benefits realization.
• Strong organizational change skills with track record of driving adoption across functions and regions.
• Excellent executive-level communication and decision-support experience (steerco materials, scenario analysis).
• Strong commercial/supply chain/ customer management and prioritization skills across commercial and functional partners.
• Comfortable working with analytics and dashboards (portfolio health, critical metric tracking) and driving data-informed decisions.

Preferred:

• Experience in customer-facing or commercial organizations; background in healthcare or life sciences a plus.
• Experience leading offshoring, cost-reduction, or global operating model changes.
• Familiarity with customer insights programs (NPS, VOC) and turning insights into commercial action.
• Experience working across multiple regions and virtual/global teams, with fluency managing cross-cultural commercial/supply chain/ customer expectations
• Experience with analytics tools such as Power BI, Tableau

Other:

• Language requirements: English required.

• May require up to 25% domestic and/or international travel to other sites and locations

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Brand Recognition, Business Alignment, Client Management, Community Relations, Customer Centricity, Customer Experience Management, Customer Relationships, Customer Satisfaction, Customer Service, Customer Service Philosophy, Customer Support Operations, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Relationship Building, Stakeholder Engagement

 

 

The anticipated base pay range for this position is :

$150,000.00 - $258,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

Global healthcare company spanning pharmaceuticals, medtech, and consumer health products. Headquartered in New Brunswick, NJ.

jnj.com