Analyst, Learning Admin/Help Desk

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

HR Operations

Job Category:

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

Position Title: Analyst, Learning Admin/Help Desk

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation. Regardless of your race, belief, sexual orientation, religion, or any other trait, you are welcome. We believe in nurturing your potential to the fullest and support your growth without limitations.

Position Summary 

The Analyst, Learning Admin/Help Desk is responsible for delivering timely, accurate, and compliant payroll by being a subject matter expert (SME) to assigned complex payroll processes for designated countries/regions, ensuring adherence to global standards, statutory requirements, internal controls, and service-level commitments. The Senior Analyst will drive continuous improvement, mentor analysts, support audit and system enhancements, and partner with cross‑functional teams to improve accuracy, efficiency, and payroll experience. The Senior Analyst will work closely with the Payroll Senior Team Lead in planning and managing operational and project deliverables.

Key Responsibilities 

Payroll Operations & Administration

Process and validate complex payroll transactions, reports, and requests for assigned countries/regions, in alignment with global standards and country-specific requirements.

Prepare, reconcile, and review payroll reports; validate statutory payments and third-party disbursements as applicable.

Investigate, resolve and document complex payroll issues and employee inquiries. Support escalations and engage with agencies or vendors as needed.

Monitor payroll mailboxes and manage cases and inquiries through service management tools.

Build strong relationships with internal stakeholders and external vendors.

Compliance, Controls & Documentation

Execute tasks in compliance with SOX requirements, internal controls, audit procedures, and country legislation.

Lead/support audits by supplying requested records and evidence in a timely manner.

Ensure regular review and update of payroll documentation including SOPs, process guides, work instructions.

Uphold confidentiality and ensure adherence to data privacy regulations.

Continuous Improvement, System Testing, Projects

Identify and lead continuous improvement opportunities for process optimization, automation, and standardization.

Analyze impact of process and system changes. Lead/support User Acceptance Testing (UAT) and verification of system changes, releases, and vendor/system upgrades.

Collaborate with internal partners (HR, Finance, IT) and third-party payroll providers on operational and project-related activities

Leadership & Team Support

Mentor and coach Payroll Analysts and junior team members.

Assist Senior Team Lead in task and resource planning, project execution, and daily operations.

Support resource onboarding and knowledge transfer activities.

Qualifications 

Required Qualifications

• Bachelor’s degree in business, HR, finance, accounting, or related field
• Minimum 3-5 years of relevant experience in HR or finance/payroll operations, preferably in a shared services or multinational environment.
• 1–2 years of leadership, mentoring, or coaching experience.
• Strong knowledge and understanding of payroll processing concepts and statutory payroll requirements
• Proficiency with payroll and HR systems (SAP and/or Workday preferred; ADP and other payroll systems advantageous).

• Proficiency in Microsoft Excel (pivot tables, lookups, basic macros) and common Microsoft Office tools. Advanced Microsoft Excel skills

• Experience with case management or ticketing tools.
• Excellent English verbal and written communication skills.
• Strong attention to detail, problem-solving and analytical skills.
• Ability to prioritize, meet deadlines, and work independently with minimal supervision.
• High degree of confidentiality and adherence to data privacy and internal controls.
• Customer-focused with strong stakeholder management skills.
• Collaborative team player who builds effective working relationships.
• Adaptable to multiple cultures and cross-functional interactions.

Preferred Qualifications

• Experience supporting EMEA and/or ASPAC payroll processes.
• Experience with timekeeping systems or case management tools.
• Payroll certifications
• Experience working with external payroll providers (e.g., ADP, EY, Deloitte).
• Familiarity with SOX and business control frameworks, desktop procedures, and knowledge-management practices.
• Prior experience in continuous improvement initiatives, automation tools (e.g., Alteryx), or payroll reporting tools.

We are an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

#DePuySynthesCareers

 

 

Required Skills:

 

 

Preferred Skills:

Business Behavior, Collaborating, Communication, Compliance Management, Confidentiality, Cultural Competence, Data Analysis, Data Reporting, Detail-Oriented, HR Operational Planning and Organizing, HR Strategic Management, Human Resource Information Systems (HRIS), Human Resources Development, Human Resources Policies, Issue Escalation, Learning Agility, Personal Information Management, Problem Solving, Process Improvements, Service Excellence, Talent Management

Global healthcare company spanning pharmaceuticals, medtech, and consumer health products. Headquartered in New Brunswick, NJ.

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