Senior EC Key Account Manager

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

The role of Tmall Supermarket and Taobao Distribution will be the primary driver of our brand’s growth and partnership within these key platforms. You will be responsible for building and strengthening relationships with platform stakeholders, developing and executing strategic sales and operational plans, and ensuring our brands achieve strong visibility, sales performance, and market share.

Key responsibilities

• Develop and maintain strong partnerships with key counterparts at Tmall Supermarket and Taobao Distribution, ensuring alignment on business goals, promotional activities, and operational requirements.
• Formulate and implement annual/quarterly sales and operational plans for Tmall Supermarket and Taobao Distribution, including sales targets, inventory planning, promotional calendars, and marketing activities.
• Analyze sales performance, consumer insights, and competitive landscape to identify growth opportunities, optimize product assortment, pricing, and promotions, and drive continuous improvement in platform performance.
• Coordinate cross‑functionally with marketing, supply chain, finance, and logistics teams to ensure seamless execution of campaigns, timely order fulfillment, and resolution of operational issues.
• Monitor and report on key business metrics, providing regular performance updates, insights, and actionable recommendations to internal and external stakeholders.
• Stay updated on platform policies, tools, and industry trends, and proactively explore new features or programs to enhance our presence and competitiveness on Tmall Supermarket and Taobao Distribution.

Qualifications and skills

• Bachelor Degree and above
• 5+ years of experience in key account management, e‑commerce operations, or trade marketing, with a proven track record in managing Tmall Supermarket and/or Taobao Distribution businesses.
• Deep understanding of the Tmall and Taobao ecosystem, including platform tools, traffic mechanisms, promotional models, and vendor operation processes.
• Strong data analysis skills, with proficiency in using platform data tools (e.g., Data Center), Excel, and other analytical software to derive insights and drive business decisions.
• Excellent communication, negotiation, and relationship‑building skills, with the ability to interact effectively with platform partners and internal cross‑functional teams.
• Result‑oriented, with strong project management and problem‑solving abilities to manage multiple priorities in a fast‑paced environment.

 Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.

Consumer healthcare company spun off from GSK, making brands like Sensodyne, Advil, and Centrum. Based in Weybridge, UK.

haleon.com