Global Web Experience Lead

DePuy Synthes is recruiting for a Senior Manager, Global Web Experience Lead located in WRIGHTS LN E, USA

The Senior Manager, Global Web Experience Lead will be the technical and strategic lead of the Sitecore AI CMS capabilities and related digital experience stack that will host DepuySynthes.com at global scale.  

Reporting into the Director, Global Digital Experience Platform Lead, this hands-on leader will design the global platform roadmap, define required features and architectural standards, and lead cross-functional delivery to ensure the platform meets performance, localization, accessibility, security, regulatory, and operational requirements across all markets. 

This role is a build-and-scale mandate. As DePuy Synthes defines its independent digital presence, the Global Web Experience Lead will determine how Sitecore AI CMS and adjacent services (CDN, DAM, identity, personalization, analytics, search, and integrations) are configured, extended, and operated to deliver resilient, performant, and compliant digital experiences worldwide. 

Key Responsibilities 

Platform Strategy & Architecture 

• Define the global Sitecore AI CMS strategy and platform roadmap to support Depuysynthes.com and associated digital properties. 

• Establish platform architecture standards (headless vs. coupled, microservices patterns, content models, Helix principles), solution reference architectures, and environment topology. 

• Determine required feature set (personalization, AI-assisted content capabilities, Experience Edge/Delivery, rendering hosts, translation/localization integration, real-time personalization, federated search) and prioritize roadmap with business stakeholders. 

Platform Implementation & Delivery 

• Lead design and delivery of high-impact platform capabilities, including global content delivery, multi-site architecture, localization patterns, and headless delivery endpoints. 

• Oversee environment provisioning and platform builds (dev/test/stage/prod), CI/CD pipelines, infrastructure-as-code, containerization, and automated deployments. 

• Partner with development, UX, data, and content teams to translate requirements into scalable platform implementations and reusable components. 

Performance, Reliability & Scalability 

• Define and enforce non-functional requirements: availability, latency, throughput, autoscaling, disaster recovery, and service-level objectives. 

• Work with infrastructure, operations, and CDN partners to architect global delivery, edge caching, and multi-region failover strategies. 

• Implement performance monitoring, synthetic testing, and capacity planning to meet global traffic patterns. 

Security, Privacy & Compliance 

• Own platform security posture in partnership with Security, Privacy, Legal, and Regulatory teams — including access controls, encryption, vulnerability management, and secure deployment practices. 

• Ensure platform implementations support consent management, data residency requirements, adverse event routing, and regulatory review workflows required in MedTech. 

• Define controls and audit processes that ensure content publishing and personalization are compliant with global/local regulations. 

Integrations & Data 

• Lead integration strategy between Sitecore AI CMS and enterprise systems (CRM, CDP, DAM, analytics, consent management, product catalogs, authentication/SSO). 

• Define identity resolution and content-to-customer data flows that enable personalization while protecting privacy and enforcing suppression logic. 

• Ensure tagging and analytics integrations enable measurement of experience performance and downstream commercial impact. 

Governance, Standards & Enablement 

• Establish platform governance: content model standards, template/component guidelines, naming conventions, taxonomy, and release/change control. 

• Create platform operating playbooks, runbooks, and standards documentation for platform admins, developers, and content teams. 

• Build training, onboarding, and enablement programs to raise platform maturity and adoption across regional and business unit teams. 

Vendor, Partner & Team Leadership 

• Manage relationships with Sitecore partners, cloud providers, system integrators, and other vendors; define scopes of work, SLAs, and acceptance criteria. 

• Lead and mentor platform engineers, architects, and administrators (direct or dotted-line), and coordinate agency/contract resources supporting platform delivery. 

• Drive vendor selection and third-party assessments to ensure fit with strategic platform objectives. 

Release Management & Change Control 

• Own release planning, change-control processes, and rollback strategies for platform releases and major feature rollouts. 

• Coordinate cross-functional release readiness (content, marketing, legal, regulatory) and communication for global rollouts. 

Analytics, Experimentation & Continuous Improvement 

• Partner with Analytics and Digital Optimization teams to enable A/B testing, personalization experiments, and performance-driven platform improvements. 

• Use platform telemetry and business KPIs to prioritize optimization opportunities and roadmap adjustments. 

Strategic Impact  

This role will directly contribute to: 

• Delivering a resilient, secure, and globally scalable digital platform for Depuysynthes.com 

• Enabling rapid time-to-market through reusable platform patterns and CI/CD automation 

• Ensuring compliance and data protection across global markets 

• Increasing site performance, availability, and customer experience consistency worldwide 

• Empowering content and marketing teams with capabilities for personalization and experimentation 

Key Stakeholders  

Internal 

• Global Digital Experience Platform Lead  

• Global Digital Experience Content Leads 

• Global Digital Content Ops & Production Lead 

• IT Infrastructure, Cloud & Security 

• CRM, Data, & Analytics Teams 

• Clinical, Regulatory, & Legal 

• Brand & Corporate Communications 

• Regional & OUS Marketing Teams 

• Marketing Automation & Other DXP Product Owners 

External 

• Sitecore partners and system integrators 

• Cloud and CDN providers 

• Digital agencies and UX partners 

• Third-party technology vendors (search, personalization, analytics, DAM) 

Scope of Influence 

• Accountable for the global Sitecore AI CMS platform strategy, architecture, and operational readiness that underpins DepuySynthes.com. 

• Influences content, marketing, data, and technology roadmaps across regions and business units. 

• Directly manages platform engineering resources and vendor relationships; provides technical leadership across cross-functional teams. 

• Serves as the escalation owner for platform incidents, major releases, and regulatory or security concerns related to the digital experience stack. 

Experience & Qualifications 

Required 

• Bachelor’s degree. 

• 8+ years of experience in enterprise digital platform, CMS, or digital engineering roles, with at least 3–5 years owning platform strategy or architecture. 

• Proven, hands-on experience leading Sitecore implementations at scale; familiarity with Sitecore AI