Senior IT Manager for Delivery Excellence

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Role: Senior IT Manager for Delivery Excellence

Location: Krakow – 3 days/ week onsite

We are seeking a Senior IT Manager of Delivery Excellence to lead and standardise application delivery practices across Global IT.

This role is responsible for defining and implementing the global delivery excellence roadmap, establishing governance standards, and ensuring consistent service and application delivery across domains and regions. You will work closely with IT leadership, domain owners and strategic service partners to strengthen delivery processes, improve controls and increase operational efficiency.

You will lead the Delivery Excellence function, oversee key delivery processes including Release Management, Testing Management and Application Lifecycle Management, and drive continuous improvement across IT application teams.

This is a global role with significant visibility and impact, focused on improving how IT delivers at scale.

Key Responsibilities

• Service Design, Development and Implementation:

  • Develop and implement Global IT delivery excellence roadmap aligned with Global IT strategy

  • Establish and own governance standards, policies, and best practices for IT service and application delivery

  • Set and oversee controls for application and service delivery, making sure that all domains and services follows IT function standards and company governance policies.

  • Identify inefficiencies in IT delivery, lead optimization initiatives and tailored improvement plans

  • Build framework and provide recurring process maturity assessments for IT application teams in terms of delivery processes

  • Drive definition and implementation of application delivery tooling strategy and roadmap

  • Driving internal IT efficiency improvement by process optimization and standardization

  • Be responsible for delivery of selected cross-stream application maintenance services

• Stakeholder Management:

  • Service as strategic advisor, work closely with IT Service providers, to maximize ROI from joint and ensure they delivery is aligned to the Galderma’s delivery standards

  • Foster a culture of continuous improvement, encouraging innovation and best practices in IT application  services

  • Accountable to provide guidance, support and understanding for the design and implementation of service and application delivery process,  share best practices within IT community
     

• Service and Team Management:

  • Lead a team composed functional Subject Matter Experts, ensure that they establish proper framework and offering towards IT teams in accordance to the Department goals and strategy

  • Build and maintain Delivery Excellence department service catalogue and offering towards Application teams, make sure it reflects departments target and it’s aligned with Global IT strategy
     

• Ownership for the following delivery processes:

  • Release management

  • Testing Management

  • Application Lifecycle Management

Skills and Qualifications

• 12+ years of extensive working experience in IT Service delivery management within global corporate environment

• 5+ years in Global IT Manager, IT Delivery Lead or similar roles

• Deep Understanding and experience in IT Service and Project Delivery standards, best practices and market trends

• A deep practical understanding of IT Service Management, IT Governance, IT Project Management and Vendor Management.

• Experience in streamlining and consolidating processes across technologies, delivery process and team management.

• Fluency in English.

What we offer in return:

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

• You will receive a competitive compensation package with bonus structure and extended benefit package.

• You will be able to work in a hybrid work culture.

• You will participate in feedback loops, during which a personalized career path will be established.

• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps:

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.

• The next step is a virtual conversation with the hiring manager and the wider team. 

• The final step is an in-person interview with the local HRBP

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Global dermatology company specializing in aesthetic, consumer, and prescription skin care treatments. Headquartered in Zug, Switzerland.

galderma.com