Customer Service Admin

Agilent Technologies

India-Manesar Onsite Customer Service

About this role

Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements or contract issues/administration.

Will be responsible for booking orders and/or processing quotes.

Resolves problems by applying established policies, procedures and tactics.

May require ability to read/write in one or more languages.

Qualifications

Must be a graduate.
Having experience in SAP or any CRM tool
May require some higher education or specialized training/certification, or equivalent combination of education and experience.
Minimum 2 years of hands-on experience in Customer Service role

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.