About this role
Job Description Summary
Job Description Summary#LI-Onsite
Location: Târgu Mureş, Romania
This role is based in Târgu Mureş, Romania. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
We are looking for a proactive and detail-oriented Customer Service Agent to join our team. In this role, you will ensure smooth operations by managing material and product flows, maintaining accurate data in SAP, and supporting timely deliveries to meet customer expectations. You will be the key contact between the production site and internal and external customers and work closely with other departments.
Job Description
Key Responsibilities:
Demand Management including forecast review, stock outs, coverage in the countries and in alignment with stakeholders
Manage and handle customer orders including alignment with Production and Quality to ensure a reliable supply
Ensure shipping aligns with requested delivery dates in alignment with Dispatch and Warehouse
Manage special requests like one-time shipments, registration samples based on customer demand
Update and maintain CS related SAP records
Monitor supply related Key Performance Indicators (KPIs) and prepare performance reports, implement Corrective Actions/Preventive Actions (CAPAs) to improve performance
Minimum Requirements:
Proven experience in Operations Management and Execution
Problem-solving and timely decision-making abilities, strong sense of ownership and proactive mindset; Being a team player is essential
Strong in communication including internal and external stakeholders
Understanding of transportation, demand planning, and order management
Active learning mindset, willingness to adapt to change and ability to manage stress effectively
Proficiency in relevant tools and systems (e.g., SAP, Power BI, Kinaxis)
Analyze Data and curiosity to support automation of customer services processes
Romanian and English (fluent)
Commitment to Diversity and Inclusion / EEO paragraph:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Skills Desired
gmp knowledge, HSE Knowledge , Logistics and Transportation Management, Master Data, Operational Excellence, Sap Erp, supply chain management, Supply Planning, Warehouse ManagementAbout Novartis
Global pharmaceutical company focused on innovative medicines in oncology, immunology, and neuroscience. Headquartered in Basel, Switzerland.
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