About this role
Job Description Summary
We are seeking a highly skilled Order-to-Cash (O2C) Manager to oversee and manage the company’s Accounts Receivable, Credit, Collections, and Cash Application processes. This is an individual contributor role with end to end responsibility for O2C performance, compliance, controls, and cross-functional collaboration. You will act as the process expert and key business partner to Finance, Customer Service, and external stakeholders to ensure strong cash flow, accurate AR reporting, and efficient dispute resolution.Job Description
Key Responsibilities
Accounts Receivable & Cash Application
Oversee accurate and timely cash application, reconciliation, and clearing of customer payments.
Manage AR aging, identify risks, and drive resolution of overdue balances.
Perform root‑cause analysis for unapplied/unallocated payments and discrepancies.
Credit & Risk Management
Conduct credit checks, evaluate customer financial risk, and set/review credit limits.
Monitor customer credit exposure and propose corrective actions where needed.
Maintain and improve credit policies, risk assessment processes, and documentation.
Collections & Dispute Resolution
Execute collection activities to achieve DSO and overdue reduction targets.
Coordinate internally (Customer Service) to resolve disputes.
Implement escalation processes and ensure timely follow‑up with customers.
Compliance, Controls & Governance
Ensure adherence to internal controls and audit standards.
Prepare documentation for internal and external audits.
Maintain AR-related controls, policies, and standard operating procedures.
Reporting & Analysis
Prepare monthly AR aging reports, DSO dashboards, cash flow inputs, and risk assessments.
Present insights and recommendations to Finance leadership.
Track KPIs and identify opportunities to improve O2C performance.
Continuous Improvement
Drive simplification, automation, and process optimization across all O2C activities.
Collaborate on system enhancements and digitalization initiatives.
Qualifications
Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
At least 4–6 years of experience in O2C, Accounts Receivable, Credit, or Finance Operations.
Strong knowledge of O2C processes, financial controls, and AR management.
Hands-on experience with SAP or similar ERP systems.
Advanced Excel skills and strong analytical capabilities.
Excellent communication and negotiation skills.
Ability to work independently, manage priorities, and collaborate across functions.
Preferred Qualifications
Experience in multinational companies.
Exposure to pharmaceutical industry.
Skills Desired
Ability To Influence Key Stakeholders, Building Effective Teams, Critical Thinking, Effective Communications, Financial Accounting, Financial And Management Reporting, People Development, Process Optimization, Resource Allocation, Understanding Value DriversAbout Sandoz
Global leader in generic and biosimilar medicines, operating as an independent company spun off from Novartis. Based in Basel.
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