About this role
Deviation Investigation Level 3 – (Night Shift)
Location: This position is based in our Portsmouth, NH office. This is a 3rd shift position operating on a 12-hour rotating schedule (7:00 PM – 7:00 AM). The schedule follows a rotating pattern of Monday–Tuesday workdays, Wednesday–Thursday off, Friday–Sunday workdays, and continues a biweekly rotation.
What you will get:
Below you will find a comprehensive summary of the benefits package we offer:
Performance-related bonus.
Medical, dental and vision insurance.
401(k) matching plan.
Life insurance, as well as short-term and long-term disability insurance.
Employee assistance programs.
Paid time off (PTO).
Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.
What you will do:
The Deviation Investigator III is responsible for leading complex deviation investigations and driving high-quality, compliant outcomes within a cGMP environment. This role serves as a subject matter resource for investigations, providing guidance across teams and contributing to continuous improvement of investigation processes and capabilities.
Key responsibilities include:
Lead and independently execute complex and high-impact deviation investigations
Provide technical guidance and strategic direction on investigation approach across teams
Mentor and support Level I and II investigators, building team capability and consistency
Make critical, real-time decisions related to deviation containment and investigative strategy
Apply advanced root cause analysis (RCA) tools (e.g., 5 Whys, fishbone, cause mapping) to drive thorough and effective investigations
Manage moderate to high volumes of concurrent investigations with consistent on-time delivery
Take ownership of in-progress or escalated investigations with minimal oversight
Drive high-quality documentation and maintain a target of >80% Right First Time (RFT)
Ensure effective CAPA development and implementation to prevent recurrence
Partner cross-functionally to resolve complex issues and influence outcomes
Share knowledge and best practices to strengthen investigation performance and build sustainable, high-performing teams
Identify opportunities for continuous improvement in investigation processes and execution
Maintain strict adherence to cGMP, GDP, and data integrity standards
Perform additional duties as assigned
What we are looking for:
Bachelor’s degree in Life Sciences, Engineering, or a related field, with 5–7+ years of experience in a GMP-regulated environment (Quality Assurance or similar function)
Deep knowledge of cGMP, Good Documentation Practices (GDP), and data integrity principles
Demonstrated expertise leading complex deviation investigations and developing effective CAPAs
Advanced proficiency with root cause analysis tools (e.g., 5 Whys, fishbone, cause mapping) and ability to coach others in their use
Strong ability to manage competing priorities, make sound, risk-based decisions, and deliver results in a fast-paced environment
Excellent technical writing skills with a focus on clarity, compliance, and quality
Strong communication, facilitation, and influencing skills, with experience mentoring or leading others
Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with biologics or mammalian manufacturing processes strongly preferred
About Lonza
At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.
Ready to shape the future of life sciences? Apply now.
About Lonza
Swiss contract development and manufacturing organization (CDMO) providing biologics, cell, and gene therapy production services.
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