About this role
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Our Story
At Galderma, we’re advancing dermatology for every skin story.
As the pure-play dermatology leader in more than 90 countries, we deliver science-based innovation across Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Our portfolio includes trusted brands such as Cetaphil, Benzac, Alastin, and more.
Galderma ANZ is proudly recognised as a Great Place to Work® 2025.
About the Job
We are seeking a Customer Experience Representative to join our Customer Experience team, based at our North Sydney Head Office.
In this role, you will be the first point of contact for our customers and a vital ambassador for Galderma. You will deliver swift, accurate, and accountable service, owning every interaction to ensure a seamless customer experience in a fast-paced environment.
Key Responsibilities
Own and manage a high volume of customer inquiries via phone and email with professionalism, pace, and efficiency
Build strong relationships with customers, sales teams, and internal stakeholders to deliver exceptional service outcomes
Support order processing, returns, deliveries, and tracking to ensure accurate and timely fulfilment
Maintain accurate customer records across CRM, online ordering, and internal systems
Collaborate with internal teams to resolve issues, improve processes, and continuously enhance the customer experience
Ideally, You Will Have
A genuine passion for customer service and creating positive customer experiences
Proven experience in customer service or customer-facing roles, ideally within pharmaceuticals, medical devices, or a regulated environment
Strong communication, problem-solving, and conflict resolution skills, with the ability to remain calm under pressure
Excellent attention to detail, strong multitasking capability, and confidence managing high call volumes
Proficiency with CRM systems, data entry, and standard Excel functions
What We Offer in Return
We are committed to providing a competitive and attractive remuneration package, complemented by a range of benefits designed to support your growth and wellbeing:
Career development opportunities within a global organisation
Paid parental leave
Additional leave to celebrate your birthday
Sydney Harbour office views with a flexible hybrid working policy
Dermatology treatments from Galderma’s world-leading aesthetics portfolio, twice per year
Generous discounts on our premium products
Why Join Us?
You will be working for an organisation that genuinely embraces diversity and inclusion. We believe better outcomes are achieved by reflecting the perspectives of our diverse customers and communities.
Proudly recognised as a Great Place to Work® – 2025
Be part of a global leader shaping the future of skin health
Work with premium brands trusted by healthcare professionals and consumers worldwide
Grow your career in a culture that values excellence, innovation, collaboration, and accountability
Ready to Make an Impact?
Apply now and join us in shaping the future of dermatology.
Our recruitment process:
If your application is successful, our recruiter will reach out for an initial conversation
You will then meet with the hiring manager, virtually or face-to-face
The final stage is a panel discussion with the wider team
Our People Make a Difference
At Galderma, you’ll work with people who are like you — and people who are different. We value what every team member brings. Professionalism, collaboration, and a friendly, supportive ethos create an environment where people can thrive and excel.
About Galderma
Global dermatology company specializing in aesthetic, consumer, and prescription skin care treatments. Headquartered in Zug, Switzerland.
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