Supplier QAA and Complaints

Lonza

IN - Hyderabad Onsite Quality Assurance

About this role

Location: Hyderabad

Be part of Lonza’s world-class Quality and Supply Chain team. As a member of our Global Supplier Quality (GSQ) operations, you will play a vital role in the global supplier qualification process, focusing on authoring and reviewing QA Agreements (QAAs) for suppliers under GxP and ISO requirements. You will ensure that every document and assessment supports patient safety, drug quality, and Lonza’s global reputation for excellence.

What you will get

An agile career and dynamic working culture.
An inclusive and ethical workplace.
Compensation programs that recognize high performance.
Global exposure and the opportunity to work with cross-functional teams across five continents.
Opportunities for professional growth within a culture of excellence and continuous improvement.
The full list of our global benefits can be also found on https://www.lonza.com/careers/benefits.

What you will do

Manage end-to-end QAA establishment, including authoring, revision, and routing for signatures for Global Lonza suppliers and Supplier Commitment Letters (SCLs).
Apply analytical and technical logic to determine necessary supplier onboarding and change actions, factoring in supplier history and audit outcomes.
Execute supplier qualification activities derived from global Lonza processes and expectations from Health Authorities.
Operate global systems and tools (SAP, DMS, TrackWise) in an optimized way to facilitate lean global activities and ensure data integrity.
Run the Vendor Supply Chain Integrity (VSCI) tool within SAP to analyze supplier information and support decision-making related to quality contracts.
Manage and process Supplier Complaints, connecting investigations to supplier performance and assessing the impact on overall supplier status.
Deploy effective negotiation skills when discussing CAPAs with suppliers and interacting with relevant Lonza sites.
Collaborate with cross-functional teams and stakeholders to ensure processes are aligned, redundancies are eliminated, and tight timelines are met.
Maintain rigorous compliance with company SOPs, specifications, FDA guidelines, and cGMP/cGDP regulations.

What we are looking for

Bachelor’s degree required, preferably in Life Sciences or a related field, or equivalent professional experience.
Extensive knowledge of cGMP/cGDP requirements and ISO standards specifically related to supplier qualification and QAA processes.
Proven experience in Supplier Qualification and Supplier Monitoring within a regulated environment.
Analytical and technical mindset with the ability to apply business logic to large, complex supplier accounts.
Strong negotiation skills and the ability to work independently while making sound, risk-based decisions.
Proficiency in management systems such as SAP, Document Management Systems (DMS), and TrackWise.
Excellent communication skills, with fluency in English (written and spoken); German language skills are considered a plus.
Team-oriented mindset with the ability to maintain strong business relationships with peers and global stakeholders.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.