About this role
Interested in a career that matters?
Join us as a Business Support Specialist (m/f/d) in the HMO Product Management team at our production site in Rheinbreitbach.
The HMO Product Management team acts as a central interface between different departments. Working in a collaborative environment, the team supports cross-functional projects and contributes diverse expertise to shared goals.
In close cooperation with commercial and business teams, the role manages customer enquiries on topics such as product quality, production processes, customer applications, and specifications. The team plays a key role in supporting new customer projects and new product introductions.
We look forward to your support!
The role & your impact:
Business Support Specialist provides operational, administrative and cross-functional support to ensure smooth day-to-day business activities.
Provide administrative and operational support to the HMO Product Management team and internal stakeholders
Strengthen the ability to support and accelerate customers’ product qualification requirements
Prepare, update and maintain statements, customer questionnaire, reports, documentation and presentations
Support internal communication between departments such as sales, customer service, operations and quality to provide seamless support and improve processes
Handle data entry, data validation and system updates with a high level of accuracy
Respond to internal and external inquiries in a professional and timely manner
Your key responsibilities in this role:
Coordinate daily business processes and help ensure timely completion of tasks
Assist with scheduling meetings, preparing agendas and documenting follow-up actions
Gather feedback from customers to identify areas for product improvement and share insights with the sales and product development teams
What you'll need to be successful in this role:
Bachelor’s or Master’s degree in Food technology, Biotechnology, Biochemistry, Chemistry, or a related field preferred
Strong understanding of food technology, biotechnology products, and relevant applications
Previous experience in business support, operations, administration, or office coordination
Experience working with cross-functional teams is an advantage
Ability to prioritize tasks and high attention to detail and problem-solving ability
English language is mandatory; German is a plus
Excellent written and verbal communication skills with the ability to explain complex technical topics to a non-technical audience
Additional interests and skills we value:
Strong teamwork skills combined with the ability to work independently
You are confident in responding to customer inquiries, coordinating with internal teams, and supporting the Sales organization in day-to-day business
Your profile is complemented by strong system skills, attention to detail, and a professional, service-oriented communication style
What do we offer you?
A varied role with exciting insights in a modern, sustainable, innovative, internationally active and growing company
Work in an appreciative and collegial atmosphere with a good working environment
Free lunch, complimentary beverages, regular company events, and much more ...
A highly motivated team that is excited to welcome you
Our purpose guides the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
Opportunities for everyone
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Explore other openings
If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career
About Novonesis
Global biosolutions company formed from the merger of Novozymes and Chr. Hansen, specializing in industrial enzymes, microorganisms, and bioscience innovation. Headquartered in Bagsvaerd, Denmark.
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