About this role
Interested in a career that matters?
As a Front Office Customer Service Representative (CSR), you will serve as a key interface between customers, sales, supply chain, warehouse operations, and third‑party logistics (3PL) partners. Your mission is to ensure a seamless order‑to‑delivery execution, high customer satisfaction, and operational excellence that supports sustainable business growth across the region.
Key Responsibilities
✅ Support prospecting and customer onboarding, including sample management and alignment on commercial and logistical requirements
✅ Lead customer onboarding, including order procedures, documentation, system setup, and customer training
✅ Ensure accurate customer and product master data maintenance in SAP and related systems
✅ Own the end‑to‑end sales order lifecycle, from order entry and confirmation to delivery coordination and changes
✅ Coordinate closely with warehouses and 3PL providers to ensure timely picking, dispatch, transport, and issue resolution
✅ Manage invoicing, credit/debit notes, and month‑end closing activities
✅ Handle customer complaints, driving corrective actions with internal teams, warehouses, and logistics partners
✅ Act as the primary contact for daily customer enquiries, including order status, deliveries, documentation, and logistics coordination
✅ Support new product introductions, launches, trials, and phase‑in/phase‑out activities
✅ Contribute to forecasting, supply chain intelligence, and customer performance insights
✅ Participate actively in process improvement initiatives to enhance operational efficiency and customer experience
Qualifications
Education: Bachelor’s degree in Logistics, Business Administration, Supply Chain, or similar
Languages: Business‑fluent English; additional languages are a strong advantage
Skills & Competencies
• Strong customer‑centric mindset with a focus on service excellence
• Excellent communication, coordination, and stakeholder management skills
• Ability to work effectively in a global, multicultural environment
• Strong prioritization, problem‑solving, and follow‑up skills
• Continuous improvement and process optimization mindset
• Comfortable working with SAP, Salesforce, warehouse interfaces, and data/reporting tools
Our purpose guides the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
Opportunities for everyone
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Explore other openings
If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career
About Novonesis
Global biosolutions company formed from the merger of Novozymes and Chr. Hansen, specializing in industrial enzymes, microorganisms, and bioscience innovation. Headquartered in Bagsvaerd, Denmark.
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