Senior Expert and Coordinator – Directory Services & Identity Operations

Your responsibilities include, but not limited to:

• Provide hands-on operational ownership of Active Directory services including user accounts, group structures, and access entitlements

• Execute and coordinate Change, Incident, Request, and Problem Management activities for directory services

• Ensure data accuracy, consistency, and integrity across directory domains and environments

• Act as senior escalation point for complex directory issues, including access anomalies and identity data inconsistencies

• Collaborate with infrastructure, security, HR, and application teams to support business-critical access requirements

• Ensure adherence to regulatory requirements (GxP, SOX, GDPR) and internal quality standards through compliant operations

• Maintain audit-ready documentation, SOPs, and support internal/external audits and access reviews

• Drive continuous improvement of directory operations, service performance, and operational standards

• KPI: Directory service uptime and audit compliance adherence

What you’ll bring to the role:

Essential Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

• 7–10+ years of hands-on experience in Active Directory operations in enterprise environments

• Proven experience supporting identity and access management in regulated industries (pharma, life sciences, healthcare)

• Strong expertise in user/group administration, access management, and troubleshooting within Active Directory

• Experience with ITIL-based service management processes (Incident, Change, Problem Management)

• Demonstrated involvement in audit and compliance activities related to identity and access controls

• Essential skills: Strong analytical mindset with high attention to detail and risk/compliance awareness, combined with effective cross-functional collaboration

• Languages: Fluent in English (written and spoken)

Desirable Requirements:

• Experience with Azure Active Directory (Entra ID) and hybrid identity models

• Knowledge of Public Key Infrastructure (PKI) and certificate-based authentication

You’ll receive:

Sandoz offers a competitive rewards package including flexible working arrangements, a collaborative and inclusive work environment, and strong learning and development opportunities. Employees benefit from structured career growth, access to upskilling programs, and the opportunity to work on global projects in a highly regulated and impactful industry.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!