Region Director, Neuropsychiatry (Southeast)

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The Region Director (RD) is a remote leadership position that is primarily responsible for leading a high performing field-based Medical Science Liaison (MSL) team trained in the area of Psychiatry and providing input to medical planning that support the safe and effective use of our medicines by patients, physicians, and payers. The RD position is also responsible for working closely with senior management to create and execute medical initiatives at a national level. This position includes account management responsibilities across current and future portfolio, liaising with different groups within BMS R&D to match interests and improve customer satisfaction and productivity. This position reports into a national Field Medical Director role. The RD position is underpinned with the expectation of leadership commitment and role modelling of the highest standards of quality, compliance, uncompromising ethics and integrity.

Leading and Managing Field Medical (FM) Team

Team Management

• Active member of the Field Medical leadership/ management team, within and across therapeutic areas (TA)

• Identifies talent, conducts robust interview process for selecting highly qualified FM and other Medical personnel, and fills vacancies expeditiously

• Defines and effectively implements key talent retention strategies

• Ensures new staff attend new hire on-boarding and complete required therapeutic and administrative training programs within established timelines

• Develops appropriate succession plan

• Translates FM objectives into individual performance goals for direct reports and helps define performance goals

• Develops an annual development plan with each direct report; tracks progress toward and supports the execution of the plan through identification of opportunities

• Drives and tracks performance of FM team members and ensures objectives are met by regional FM team

• Effectively provides consistent coaching, mentoring, and frequent feedback to direct reports, and others, as appropriate; documents behavioral observations and performance as directed and/or as needed

• Conducts all company directed performance assessments with reports and actively participates in talent conversations

• Promotes a culture of innovation, constructive challenge, team spirit and accountability within the region that is patient-centric

• Creates and encourages an environment that stresses open, candid and timely feedback relative to performance and behaviors

• Provides training and direction to FM team members on developing appropriate peer-to-peer scientific engagement

• Identifies and communicates skills/knowledge gaps among FM personnel (and at national level) to the FM Lead and FM Trainer; and outlines plan to address with skill-building approaches

• Represents customers’/stakeholders’ concerns, priorities, and needs with internal stakeholders to develop strategic plans and innovative solutions

• Sets specific and measurable objectives and tracks and analyses performance data against these measurements for the team

Disease Area Reference Point

• Continuously updates and monitors team knowledge of Disease Area (DA), patient treatment trends, product data and scientific activities

• Ensures participation of team in planned therapeutic training activities

• Ensures FM engages in timely exchanges with external customers and internal partners in accordance with compliance policies and procedures to communicate medical information for all products in an accurate, balanced, fair and objective manner

National Level Leadership

• Recognized by others for ability to develop field medical staff and preparing them for expanded roles across the enterprise

• Track record of creating innovative employee development programs to advance medical functionality and foster employee retention

• Develops training initiatives that have national impact

• Effectively manages Account responsibilities for 2 or more accounts

• Responsible for the development and execution of a medical account plan for 2+ accounts and orchestrating relationship management

• Recognized within and between TAs for strategic and visionary thinking on a broad scope and national level

• Demonstrates a national, broad based perspective on medical and healthcare issues and opportunities in addition to geographical TA specific perspective

• Track record of identifying and developing innovative approaches to work processes and results

 Stakeholder Management

Expert Contributor To Internal Partners

• Coordinates regional scientific support consistent with FM Plans in alignment with high priority regional business issues

• Provides strategic input and insights as part of compliant collaboration across the matrix in support of account management

• Promotes effective working relationships with internal partners including cross-matrix field leadership. Establishes effective cross-functional work practices [in co-marketed product arrangements]

• Ensures appropriate regional management of speaker lists and speaker program support (if applicable)

• Contributes FM expertise to regional accounts aligned to Brand and Medical strategy.

• Collaborates on global initiatives and activities, when appropriate

• Frequently called upon to serve on cross-functional or cross-therapeutic teams that have national impact

b. External Expert Manager

• Maintains strong knowledge of regional and national External Experts to provide input into planning, matrix initiatives, and requests for TL information

• Ensures FM team captures and communicates relevant medical insights; provides insight updates across the matrix as appropriate; contributes to development/implementation of action plans resulting from key insights

• Support FM team in developing strong networks with External Experts

• Review/Approval of MyList

• Clearly understands the needs of thought leaders, payers and patients in the medical services and healthcare model; facilitates the provision of relevant information exchange for each

• Guides team members in appropriate application of Thought Leader profiling activities and selections of health care providers for individual Medical Plan interactions

• Recognized by others for strategic vision and planning regarding customer centric approach to interactions; utilizes customized approaches to meet knowledge needs of customers

• Demonstration of customer-facing responsibility at aligned accounts (e.g., national/international TLs, C-suite); Visit frequency of at least 2x per year

• Track record of connecting customers to internal organization and its resources that is innovative and forward focused

c. Customer Centric Focus and Medical Insights

• Uses active listening to understand customer needs and promote focused communication while ensuring appropriate two-way engagement with customers

• Significantly contributes to development and shaping of customer centric approach and medical insight programs

• Uses innovative approaches to provide seamless customer experiences

• Recognized by others for strategic vision regarding customer centric focus, customer interactions, and applicability of customer medical insights

• Innovative and visionary customized approach to meeting individual customer needs to maximize the value of BMS products

• Supports and encourages new Customer interactions that are consistent with our BioPharma model and the Product Commercialization System

• Excels at implementing transformational methods that optimize customer insights and knowledge into the medical planning process

Medical Planning/Strategy (RD BRAND LIAISON)

Medical Plan & Strategy Contribution

• Participates as an active member of the Medical matrix team

• Home Office (PPK-based) interface at least 2x per year, where strategic thinking can be demonstrated (e.g. National Point role responsibility)

• Creation/execution of 1-2 medical initiatives per year

• Communicates information to national team and ensures execution of Medical Strategies, Objectives and FM Plans within boundaries established by regulatory and legal compliance in accordance with company policies and sound ethical practices

• Engages in appropriate collaboration with the region sales and access matrix teams to share geographical and healthcare provider information within compliance boundaries

• Collaborates with US (+/- Global) Medical and Commercial colleagues on Brand planning and FM activities

• Develops the Product FM Plan for the team in collaboration with the FM TA Lead

• Develops Region level Field Medical Plans in alignment with national FM plan and US Medical strategies and objectives

• Inputs into Medical Products Plans and Strategies based on analysis of medical literature and FM input

• Develops and maintains effective working relationships with Matrix team members

• Provides strategic leadership and insights into the development of the Medical Product and Disease State Plans that produce tangible and measureable objectives

• Frequently called upon to provide strategic input and suggest solutions for key priorities and challenges; Serves as role model for creative problem solving and operational effectiveness

• Proven track record of developing new and innovative programs and processes for medical functions within and across TAs

Scientific Material Contribution & Review

• Assess, identifies and contributes to resolution of gaps in FM resources; collaborates with the Field Medical Communication Specialist (FMCS), TA point, Medical Information and Medical Strategy on development of appropriate FM scientific resources

• Collaborates with FMCS, FM Trainers, TA point and Medical Strategy for development and implementation of the therapeutic training plan for the DA and associated product(s)

Additional Activities

Account Management

• Facilitate scientific collaboration within account with both a customer-focus and BMS enterprise view

• Establish a trusted partner relationship with senior leaders at the account

• Creates a collaborative exchange with account through sharing the BMS scientific strategy and coordinating dialogue with external stakeholders (e.g. site leadership, thought leaders, scientists, research staff, pharmacists, industry-affairs office personnel, etc.)

• Effective and timely triage of issue resolution across the account(s), including integrating and facilitating interactions with BMS customer-facing stakeholders and then mobilizing them to respond to customer needs

Clinical Trial/Site Identification & Support

• Tracks FM region activity toward clinical trial visits/ISR management, as appropriate

• Ensures that the role of FM in the submission process of investigators’ proposals for clinical trials is completed in accordance with Company policies, and applicable law, regulations, and ethical standards

• Ensures active participation of FM in providing input on clinical trial site selection and feasibility based on their knowledge of investigators in their geography

• Ensures active collaboration with Region Clinical Operations partners and actively engages in issue escalation and resolution

• Ensures FM team’s execution of clinical trial support activities (as per established scope documents)

Pharmacovigilance

• Ensures that FM team has the required knowledge to identify Adverse Events (AEs) and fully understand and comply with BMS Pharmacovigilance SOPs regarding identification and reporting timelines

• Contributes to managing external communication when significant safety issues arise, with the well-being of patients being the goal

Fundamental to the Role: Compliance

• Understands and adheres to the BMS Standards of Business Conduct and Ethics, all Company policies and procedures including those that apply to all employees and those that are specific to the role of FM

• Understands PhRMA Code, ICH, GCP, and relevant FDA laws and regulations

• Completes and certifies understanding of all required training