Associate Director, Content & Digital Experience Capabilities – Solution Architecture & Engineering

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

• ·Architect, build, and deliver solution architectures for content & digital platforms and the Marketing AI platform — hands-on writing production-grade backend code (Python, Node.js), APIs (REST/GraphQL), data pipelines, and infrastructure-as-code, setting the engineering standard for the team.

  ·Lead the end-to-end Azure-to-AWS migration of the Marketing AI platform — including service mapping, data migration, workload re-platforming, and cutover — and design the target-state AWS architecture using Bedrock, SageMaker, Lambda, Step Functions, ECS/EKS, API Gateway, DynamoDB, and EventBridge.

  ·Build and deploy agentic AI applications — autonomous marketing agents for content generation, audience segmentation, campaign orchestration, and real-time personalization — using frameworks such as LangChain, LangGraph, CrewAI, or custom orchestration, with proper governance including human-in-the-loop checkpoints and responsible AI practices.

  ·Drive the north-star vision of automating end-to-end marketing workflows — from insight generation and content creation through approval, distribution, channel activation, and performance measurement — to increase speed-to-market and enable personalized marketing at scale.

  ·Own DevOps and cloud infrastructure — design and maintain CI/CD pipelines (GitHub Actions, CodePipeline, Jenkins), manage Infrastructure-as-Code (Terraform, CDK/CloudFormation), container orchestration (ECS/EKS/Kubernetes), serverless deployments, environment strategy (dev/staging/prod), and enforce best practices for automated testing, blue/green deployments, monitoring, logging, and incident response.

  ·Ensure platform security, compliance, and cost optimization — hands-on with IAM, secrets management, VPC/network security, encryption, and data privacy controls; monitor resource utilization, implement auto-scaling, right-size compute, and establish cost governance.

  ·Lead full-stack and backend engineering — design and build microservices, event-driven architectures, database solutions (PostgreSQL/RDS, DynamoDB/DocumentDB), data pipelines (AWS Glue, PySpark, Airflow), and AI/ML pipelines (SageMaker, Bedrock); build frontend components (React.js, TypeScript) as needed.

  ·Implement robust integration patterns connecting the Marketing AI platform and content/digital platforms with the broader ecosystem (Veeva, AEM, DAM, CRM, CDP, analytics tools) via APIs, event streams, and middleware such as MuleSoft or webMethods.

  ·Lead PoCs and pilots—from ideation to working prototype—for agentic marketing use cases (e.g., AI-driven personalization, automated MLR pre-checks, intelligent content repurposing), and scale successful pilots to production.

  ·Lead by example — actively contributing code, conducting architecture reviews, pair-programming, and providing hands-on technical mentorship to elevate team engineering quality and maintain alignment with architectural standards and best practices.

  ·Manage technical roadmaps, architecture documentation, and CLAD processes — ensure phased delivery with minimal business disruption, clear rollback strategies, and measurable success criteria; drive continuous improvement for productivity, cost savings, and engineering velocity.

• Partner cross-functionally with CASA Leads, C-BI&T, Cloud Engineering, Cyber Security, Data & Enterprise Architecture, vendor partners, and agency teams to ensure successful delivery across all content, digital, and AI capabilities.

Required Qualifications & Experience

• Bachelor's or Master's degree in Computer Science or a related field with 10+ years of hands-on IT engineering and architecture experience, including 7+ years in a hands-on technical architect / lead engineer role for content, digital, and/or AI platforms.
• 5+ years of heavy backend engineering—building production-grade APIs, microservices, event-driven systems, and data pipelines using Python, Node.js, or Java.
• 4+ years of hands-on DevOps and AWS cloud infrastructure—CI/CD pipeline design, Infrastructure as Code (Terraform, CDK/CloudFormation), container orchestration (ECS/EKS/Kubernetes), serverless architectures, and environment management—with demonstrated experience in cloud migration (Azure-to-AWS preferred) and/or AI/ML platform development.
• Strong full-stack capabilities—backend and DevOps as core strengths—with working proficiency in frontend (React.js, JavaScript/TypeScript) and hands-on experience with both relational (PostgreSQL, RDS) and NoSQL databases (DynamoDB, DocumentDB).
• Experience with AI/ML and GenAI - Amazon Bedrock, SageMaker, LLM-based application development, prompt engineering, RAG, and agentic AI frameworks (LangChain, LangGraph, CrewAI, or similar).
• Strong understanding of IT governance processes including data architecture, data privacy, cyber security reviews, risk assessments, Git-based workflows, and modern software engineering standards.
• Excellent communication and stakeholder management skills—ability to distill complex technical concepts into simple business language, present confidently to senior leaders, and work cooperatively across boundaries within a matrix organization.
• Familiarity with the Pharmaceutical Industry.

Desired Experience

• Digital marketing and commercialization domain experience—including MarTech ecosystems, Content platforms (Veeva, AEM), and Digital Channels (Web, Chatbots, Social/Podcasts, HOE, Third-party Media etc.).
• AI/ML for marketing use cases—content personalization, audience segmentation, campaign optimization, and understanding of agentic AI architectures including multi-agent orchestration, tool-use patterns, and human-in-the-loop design.
• Experience with ETL tools (AWS Glue, Informatica) and integration platforms (MuleSoft, webMethods).
• Enterprise application integration experience - designing large-scale system-to-system integrations across CRM, ERP, CDP, CMS, MLR & DAM, using middleware, API gateways, event-driven architectures, and message brokers (Kafka, SQS/SNS), including enterprise integration patterns (EIP), iPaaS solutions, and integration architecture governance (API standards, versioning, SLA management, observability).
• Expertise in SDLC methodologies (Agile, Lean, Waterfall) and ability to manage business process analysis, cost-benefit estimation, and post-implementation KPI delivery.
• Ability to scan the technical landscape for leading-edge solutions, create business cases for new investments, and potential to develop into a recognized thought-leader for content, digital, and AI capabilities.

Other Experience

• Working knowledge of agile software development lifecycle methodologies.
• Demonstrated ability to support a dynamic culture of innovation and continuous improvement.
• Potential to develop into an internally/externally recognized thought-leader for content & digital capabilities.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. 

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
 

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

​Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for th