About this role
Interested in a career that matters?
Role Purpose:
The Technical Service Specialist will provide expert technical support to customers in the grain processing, distilling and bioenergy sectors across the Middle East and Africa region. This individual contributor role is pivotal in ensuring the successful adoption of new products, delivering technical excellence, and driving innovation-led growth in line with business strategy.
Key Responsibilities:
- Customer Support & Troubleshooting: Provide direct technical service and problem-solving support to customers, ensuring optimal use and performance of products in grain processing, distilling and biofuel production environments.
- New Product Launches: Lead the technical onboarding and field implementation of new product launches across the region. Coordinate trials, generate technical data, and support commercial teams to ensure launch success.
- Innovation & Project Leadership: Initiate and drive regional innovation projects in collaboration with application teams and customers, focusing on process optimization, efficiency improvements, and value addition.
- Training & Knowledge Transfer: Conduct technical training and workshops for internal teams, distributors, and customers to build regional capability and ensure correct application of solutions.
- Market Intelligence: Stay abreast of industry trends, technological advances, and customer needs in the grain, distilling and bioenergy markets to inform development strategies and support the commercial roadmap.
- Cross-functional Collaboration: Work closely with sales, marketing, regulatory, and R&D teams to align technical activities with commercial objectives.
Qualifications and Experience:
- Degree in Biotechnology, Chemical Engineering or a related field; advanced degree preferred.
- Minimum 5 years of technical experience in grain processing, distilling, ethanol production, or related industries.
- Strong understanding of fermentation / distillery operations, enzymatic processes, milling technologies, or biofuel applications.
- Proven ability to lead field trials, analyze technical data, and translate insights into actionable solutions.
- Willingness to travel extensively within the Middle East and Africa region.
Key Competencies:
- Strong problem-solving and analytical skills
- Effective communicator with excellent interpersonal abilities
- Self-motivated and capable of working independently
- Project management and cross-cultural collaboration
- Customer-focused with a solution-oriented mindset
#LI-MV1
Our purpose guides the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
Opportunities for everyone
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Explore other openings
If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career
About Novonesis
Global biosolutions company formed from the merger of Novozymes and Chr. Hansen, specializing in industrial enzymes, microorganisms, and bioscience innovation. Headquartered in Bagsvaerd, Denmark.
Similar jobs you might like
