ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

ICON plc is a Contract Research Organization (CRO) — a company that provides outsourced clinical laboratory, research, and regulatory services to pharmaceutical, biotechnology, and medical device companies running clinical trials. Unlike a hospital laboratory, our work is not focused on diagnosing or treating individual patients. Instead, we are the analytical backbone of global drug development: every specimen we process, every result we report, and every QC decision we make contributes directly to the safety monitoring of clinical trial subjects, as well as the pharmacokinetic, biomarker, and efficacy data that will one day reach regulatory agencies like the FDA.

We are seeking an experienced laboratory supervisor to lead our Hematology section in Farmingdale, NY — a high-volume, multi-disciplinary department encompassing automated hematology, urinalysis, coagulation, and hemoglobin A1c testing. This is a hands-on leadership role for someone with deep technical proficiency across hematology, urinalysis, coagulation, and HbA1c testing — and the maturity to lead, develop, and the ability to lead and bring out the best in a team.

Supervisor, Hematology Laboratory

ICON plc  |  Farmingdale, NY  |  Full-Time

Department: Clinical Laboratory – Hematology, Urinalysis, Coagulation & HbA1c

What You Will Do

You will oversee daily operations across four testing disciplines within our Hematology department, including Hematology, Urinalysis, Coagulation, Hemoglobin A1c testing.

Key supervisory responsibilities include:

• Supervising day-to-day laboratory operations across hematology, urinalysis, coagulation, and HbA1c testing, ensuring accurate and timely processing of clinical trial specimens
• Managing, mentoring, and developing laboratory staff, including training on instrumentation, SOPs, and quality standards
• Maintaining compliance with CLIA, CAP, NYS, and sponsor-specific requirements across all testing areas
• Overseeing quality control performance, instrument maintenance schedules, preventive maintenance, and troubleshooting on Sysmex, Novus, Stago, and Trinity Biotech platforms
• Reviewing and approving QC data, ensuring out-of-control events are properly investigated and documented
• Collaborating with cross-functional teams to resolve specimen-related issues and support clinical trial deliverables
• Contributing to SOP authorship, review cycles, and appendix maintenance for supervised testing areas
• Supporting proficiency testing, external quality assurance, bi-monthly studies, and regulatory inspection readiness
• Tracking and reporting section-level turnaround time (TAT) performance, flagging exceptions, and implementing corrective actions
• Participating in cross-site harmonization initiatives

Working at a CRO vs. a Hospital Lab

If you’ve built your career in a hospital, you’ll feel at home in our laboratory — and find the broader scope genuinely energizing.

What’s Familiar

The instrumentation and technical discipline will be immediately recognizable:

• Sysmex and hematology analyzers for CBC and differential — the same platforms in clinical labs nationwide
• Stago coagulation platforms for PT, aPTT, and fibrinogen testing
• Trinity Biotech Premier Hb9210 for NGSP-certified HbA1c
• Novus Urinalysis with automated chemistry and microscopy review
• Rigorous QC practices, SOP-driven workflows, and regulatory compliance expectations (CLIA, CAP, NYS)

What’s Different

The context and mission shift in meaningful ways:

• You are not reporting results to physicians for immediate clinical decisions — you are generating high-integrity data that feeds into clinical trial databases and regulatory submissions
• Instead of collaborating with nurses, residents, and caregivers, your cross-functional partners include program managers, Global QC, Specimen Management, Harmonization, Data Integrity, and Scientific Affairs teams
• Specimens arrive from clinical trial sites around the world with strict chain-of-custody and protocol-specific handling requirements — traceability and documentation are paramount
• You will work within a globally harmonized laboratory network, aligning your section’s operations with ICON’s labs in Dublin, Singapore, and Beijing
• Career growth extends beyond the laboratory — paths into global QC, validations, scientific affairs, and other senior roles are accessible from this position.

Your Profile

Required qualifications:

• New York State license as a Medical Laboratory Scientist (Clinical Laboratory Technologist) required
• MLS(ASCP) or equivalent national certification preferred
• Bachelor’s degree in Clinical Laboratory Science, Medical Technology, or related scientific discipline
• Minimum 3–5 years of clinical laboratory experience with direct supervisory or lead responsibility
• Hands-on experience with hematology, coagulation, urinalysis, and/or HbA1c testing strongly preferred
• Working knowledge of CLIA, CAP, and NYS laboratory regulatory requirements
• Strong organizational skills with the ability to manage staff, workload, and priorities simultaneously
• Excellent communication skills and ability to collaborate across functional teams
• Experience in a CRO, clinical trials, or pharmaceutical laboratory environment a plus

#LI-FL1

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Salary Range

Are you a current ICON Employee? Please click here to apply

Global contract research organization providing outsourced clinical development services. Headquartered in Dublin, Ireland.

iconplc.com