About this role
Join our team as a Senior Expert, Customer Service AI & Digital Solutions and lead the transformation of customer experience through innovative AI and digital strategies. Drive process optimization, ensure compliance, and collaborate globally to deliver scalable, data-driven solutions. Shape the future of customer service with cutting-edge technology and impactful leadership.
About Merck KGaA
Science and technology company operating in healthcare, life science, and electronics sectors. Headquartered in Darmstadt, Germany.
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PostedJul 06, 2026
LocationShanghai, Shanghai, China
Work typeOnsite
DepartmentCommercial
EmploymentFull-time
SeniorityMid
CountryChina
LanguageZH-CN
Merck KGaA
Science and technology company operating in healthcare, life science, and electronics sectors. Headquartered in Darmstadt, Germany.
View all 773 open jobs at Merck KGaA
Hiring locations:
United States (269), India (61), Germany (59)
⚠ Layoff history
1 layoff event reported at Merck KGaA:
- Jun 2026 · 88 affected · Rahway, NJ
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