About this role
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
As a P2P NA Process Expert, you will play a critical role in ensuring the accurate and timely execution of Procure-to-Pay (P2P) operations across the Americas Hub. You will be responsible for monitoring key operational indicators, managing invoice-to-pay backlogs, driving issue resolution, supporting process standardization, and leading continuous improvement initiatives. Acting as a subject matter expert, you will collaborate with cross-functional stakeholders to enhance service delivery, mitigate risks, improve controls, and deliver operational excellence across the P2P process.
Key Responsibilities
Provide support to the Service Delivery Lead in overseeing daily P2P operations for assigned markets and driving process standardization initiatives
Monitor and control overdue invoices, rejected payments, and vendor reconciliation activities to ensure timely resolution
Act as a P2P subject matter expert, supporting business users, shared services teams, and stakeholders with process-related inquiries
Document resolution steps for escalated issues, identify root causes, and recommend actions to prevent recurrence
Support training, process documentation, and knowledge-sharing activities to strengthen operational capabilities
Collaborate with Operations, Local Market teams, Global Process Owners, and Risk & Compliance teams to drive issue resolution and process improvements
Escalate process and system exceptions appropriately to ensure timely resolution and business continuity
Build strong relationships with Super Users, local teams, and support functions to expedite issue resolution and improve user experience
Oversee invoice processing activities, manage invoice exceptions, and respond to stakeholder inquiries through case management tools
Support monitoring and testing of internal controls, identify risks, and assist with remediation and compliance initiatives
Generate ad hoc reports and provide operational insights when standard reporting is unavailable
Assist in the monitoring, maintenance, and continuous improvement of regional KPIs and service performance metrics
Drive continuous improvement opportunities by analyzing recurring issues and implementing sustainable solutions
Why you?
Basic Qualifications:
We are looking for professionals with the required skills to achieve our goals:
Bachelor’s Degree in Business Administration, Finance, Accounting, Supply Chain, or a related field
3–5 years of experience in Procure-to-Pay (P2P), Accounts Payable, Shared Services, or related operational environments
Advanced Microsoft Excel skills
Experience working with SAP or other ERP systems preferred
Experience operating within a Shared Services environment
Strong analytical, problem-solving, and root cause analysis capabilities
Excellent verbal and written communication skills in English
Strong customer service orientation and stakeholder management skills
Proactive mindset with a continuous improvement mentality and strong attention to detail
Ability to manage multiple systems and tools while maintaining high-quality standards
If you feel this is your next career step, apply!
Job Posting End Date
2026-07-22
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
About Haleon
Consumer healthcare company spun off from GSK, making brands like Sensodyne, Advil, and Centrum. Based in Weybridge, UK.
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