Associate Specialist OTC Order Fulfillment

Job Description

OtC Process delivery

• Deliver services in accordance with agreed Service Level, Controls and Governance.
• Adhere to policies and internal controls, comply with OtC order fulfillment included letter of credit guidelines, ensuring process and SOX controls are executed in a timely and accurate fashion to ensure our control environment remains robust.
• Support the order fulfilment end to end process to ensure timely delivery of products.
• Responsible for complete set of shipping documentation functions within Supply Chain.
• Manage Letter of Credit transaction to ensure timely and accurate processing that has complied with international trade regulations.
• Support internal and external auditors enquires to compliance with US GAAP and company policies.
• Support training, accuracy, and timely delivery of work outputs.
• Maintain professional and detailed process and related internal control documentation such as global SOPs, Regional Work Instructions etc in coordination with the OtC Global Process Owner & ICC.
• Provide consultative support to our outsource partners in Genpact Dalian and ensure timely resolution of issues
• Resolve escalated queries in accordance with agreed SLAs
• Managed end-to-end ordering and return processes, including drafting Letter of Undertaking (LOU) and reporting abnormal return claim
• Served as the key contact for customer complaints and
• resolved escalating issues with the Logistics team.
• Process Training: Onboarded and trained new staff on ticketing platforms and operational

Preferred Education, Experience, and Skills:

• Accounting or Finance or other related to OtC
• Minimum 2-3 of years of experience in a finance or accounting department of a multinational company preferred, Fresh graduates are encouraged to apply
• Fluent in English. Knowledge of Mandarin is valued but not a requirement
• Prefer Experience in SAP S4 Hana, order fulfilment, shipping documentation & letter of credit knowledge.
• Demonstrated strong math, query, analytical and systems skills with demonstrated experience in data management, MS Office.
• Demonstrated ability to maintain financial controls.
• Pays attention to details, produces accurate deliverables, and consistently meets deadlines.
• Good financial background with experience in accounting processes valued.
• Proactive style in implementing new processes.
• Good communication skills for both written & verbal

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

Women's health and biosimilars pharma company spun off from Merck. Headquartered in Jersey City, NJ.

organon.com