Enterprise Change Director

The Enterprise Transformation Programme is a multi-year journey focused on transforming the Haleon business.  Enabled by SAP S/4HANA it aims to build an organisation that is wired for excellence and to deliver our ‘Win as One’ strategy. The programme will strengthen the heartbeat of our business – to become more agile, efficient, and innovative – positioning us to drive growth through continuous improvement.  The Change Lead role plays a critical part in making this ambition a reality.

Detailed Responsibilities

The Enterprise Change Director (Lead) is responsible for driving successful sustainable adoption of new processes, systems and ways of working across the Haleon organisation.  As a key leadership role within the central programme team, this role ensures the organisation is prepared, engaged and supported through all the phases of the Enterprise Transformation programme, enabling behavioural shifts required to realise long term value across functions and business unites.

Communications & Engagement

• Oversee the development and execution of an integrated communications and engagement strategy and plan aligned to transformation milestones, business context, and local needs.
• Liaise with Corporate Affairs to ensure close collaboration and coordinated communication activities.
• Provide direction on messaging across stakeholder groups, ensuring consistency of tone, message, and purpose.
• Support leadership engagement at key change moments, enabling visible sponsorship and alignment across all levels, partnering closely with leaders to drive consistent messaging and action.
• Provide expert advice and support to leaders across on best practices in change management and communication.
• Provide oversight for the mobilisation and execution of a programme Change Influencer Network.

Change & Readiness

• Lead the execution of the Change Management Strategy and associated tools and frameworks.
• Define the behavioural and cultural shifts required the transformation integrating mindset change activities into readiness, impact assessments and strategy.
• Drive the development and implementation of a robust change readiness assessment, change impact assessment and change action plans.
• Identify cultural blockers, manage change risks and resistance themes through proactive mitigation planning.

Training and Adoption

• Execute the training and adoption strategy to support end-user learning needs across roles, regions, and functions.
• Ensure alignment of training content with business process changes, system capabilities, and local compliance requirements.
• Track adoption metrics and feedback loops to monitor and evaluate effectiveness, refine content, reinforce learning, and support sustainment post go-live.

Experience and Key Competencies: 

• Significant experience in change management, with experience on large-scale transformation programmes – ideally SAP S/4HANA implementations within global FMCG.
• Proven track record of successfully leading change initiatives in complex organizational environments.
• Strong understanding of business operations and the ability to align change initiatives with business objectives.
• Deep expertise in change impact assessments, stakeholder engagement, business readiness assessment and adoption planning, Learning needs analysis, training strategy development and execution.
• Familiarity with SAP implementation lifecycles and associated  methodologies.
• Professional certification in change management (e.g. Prosci, ADKAR, APMG Change Management) – preferable.
• Exceptional communication and interpersonal skills; able to build trusted relationships with senior stakeholders.
• Strong facilitation, coaching, and influencing capabilities across diverse teams and cultures.
• Proficiency in analysis and reporting of data to objectively measure the impact of change initiatives