Trade and Contracts Governance Manager

Job Description Summary

Trade and Contracts Governance Manager
Location : Manila

#LI-Hybrid

Are you passionate about building strong trade partnerships, driving commercial excellence, and ensuring robust governance across contracts and customer programs? Novartis is looking for a Trade and Contracts Governance Manager to support business growth through effective trade channel management, contract governance, data accuracy, and cross-functional collaboration.

In this role, you will help strengthen Novartis’ position as a preferred partner of choice by ensuring high customer service levels, supporting trade program implementation, managing assigned accounts and channels, and enabling smooth end-to-end processes across orders, deliveries, rebates, claims, and related commercial activities.

 

Job Description

Major accountabilities:

• Develop and execute business plans, priorities, budgets, and performance objectives for assigned trade accounts and channels.
• Partner closely with Sales, Marketing, Value & Access, Finance, and other key functions to ensure alignment and execution excellence.
• Oversee end-to-end account and channel processes, including customer orders, deliveries, rebates, claims, data management, and process validation.
• Manage contract lifecycle activities, ensuring proper documentation, validation, compliance, and alignment with approved processes.
• Monitor account performance, stock levels, KPIs, trade programs, and contract adherence to support business objectives.
• Provide market insights, identify opportunities, and support business reviews with field sales and assigned channels.
• Drive ethical, compliant business practices in line with the Novartis Code of Ethics, quality, pharmacovigilance, and risk management standards.

Requirements:

• University degree in Science, Business, Marketing, or a related field.
• Operational experience in customer-facing roles, ideally with sales leadership exposure and key account management experience.
• Strong understanding of contract management, process governance, data validation, and commercial operations.
• Analytical mindset with the ability to interpret data, validate numbers, and recommend process improvements.
• Strong stakeholder management, communication, negotiation, and cross-functional collaboration skills.
• High ethical standards, business acumen, and the ability to operate in a regulated environment.

 

Skills Desired

Category Management, Contract Agreements, Customer Marketing, Customer Service, Key Account Management

Global pharmaceutical company focused on innovative medicines in oncology, immunology, and neuroscience. Headquartered in Basel, Switzerland.

novartis.com