Jobs / Merck KGaA / Customer Service Supervisor 3

Customer Service Supervisor 3

Merck KGaA
Costa Rica Onsite Commercial Full-time
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About this role

We are looking for a Customer Service Supervisor to lead a team of 10–12 representatives in a fast-paced environment supporting our Sales organisation. Oversee team performance, drive process improvements, and ensure service levels are met. Ideal candidates have supervisory experience in customer service or operations and strong expertise in contact centre KPIs.

About Merck KGaA

Science and technology company operating in healthcare, life science, and electronics sectors. Headquartered in Darmstadt, Germany.

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Job Details
PostedAug 14, 2026
LocationCosta Rica
Work typeOnsite
DepartmentCommercial
EmploymentFull-time
SeniorityDirector
CountryCosta Rica
About the company
Merck KGaA
Science and technology company operating in healthcare, life science, and electronics sectors. Headquartered in Darmstadt, Germany.
View all 814 open jobs at Merck KGaA
BioHired Insights
Hiring locations: United States (290), India (79), China (56)
⚠ Layoff history
1 layoff event reported at Merck KGaA:
  • Jun 2026 · 88 affected · Rahway, NJ
See full layoff tracker →

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