Analyst, US Commercial Contract Operations

The Role:

Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.

Moderna is strengthening its international business services hub in Warsaw, supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines.

As part of Moderna’s US Commercial Contract Operations organization, you will play a hands-on role in the operational infrastructure behind our US commercial contracting activities. Based in Warsaw and working during regular office hours, you will manage contract and customer administration across a growing US portfolio, connecting contract pricing, customer eligibility, memberships, payments, and data to ensure accurate execution.

Operating as an individual contributor, you will partner with US Market Access colleagues, third-party vendors, wholesalers, Legal, Finance, Operations, and Account Management to translate commercial agreements into effective operational processes. You will combine detailed contract operations with analytics and reporting, helping scale Moderna’s Revenue Management capabilities while identifying opportunities to use digital and emerging Generative AI tools to improve efficiency and generate deeper insights.

Here's What You'll Do:

• Develop a strong working knowledge of Moderna’s contract pricing structures, membership eligibility requirements, customer setups, and payment flows, understanding their downstream impact across US Market Access and Commercial operations.

• Partner with third-party vendors and wholesaler partners to support accurate contract setup and execution within Moderna systems.

• Maintain accurate customer records and contract membership data using Excel and customer information sources, protecting data integrity and supporting compliance requirements.

• Establish and maintain a centralized database of contract rosters and key contract information, creating greater operational visibility and supporting accurate reporting.

• Calculate and analyze administration fees due to contracted customers, including Group Purchasing Organizations (GPOs), and prepare outputs for managerial review and approval.

• Consolidate data and produce reporting on key operational and financial metrics, providing the US Market Access team with information and insights to support decision-making.

• Manage Moderna’s Revenue Management System (RMS) and maintain the contract matrix, ensuring continued alignment across pricing, customer eligibility, and compliance standards.

• Collaborate across Legal, Finance, Operations, Account Management, and other stakeholders to support contract execution, resolve issues, and continuously strengthen operational processes.

• Maintain departmental logs, shared mailboxes, documentation repositories, and operational trackers, helping ensure audit readiness, effective governance, and process continuity.

• Research operational issues using multiple internal, external, and publicly available data points, identifying root causes and supporting effective resolution.

• Support activities associated with chargebacks, rebates, and class-of-trade management, applying an understanding of relevant industry identifiers, including DEA, HIN, and 340B ID.

• Support contract governance and compliance activities, including processes associated with SOX controls and audit requirements.

• Deliver ad hoc reporting and analytical support as US Commercial business requirements evolve.

• Identify opportunities to improve processes and create innovative solutions to operational challenges, navigating process changes within a heavily seasonal and fast-moving commercial environment.

• Explore and apply digital tools and emerging Generative AI capabilities to enhance contract operations, automate or streamline appropriate activities, improve analytical efficiency, and generate actionable insights.

• Communicate clearly and in a timely manner with US- and Poland-based leadership and stakeholders, presenting findings, operational topics, and potential solutions professionally.

The key Moderna Mindsets you’ll need to succeed in the role:

• “We behave like owners. The solutions we’re building go beyond any job description.”

• “We digitize everywhere possible using the power of code to maximize our impact on patients.”

Here’s What You’ll Need (Basic Qualifications)

• Degree in Finance or Business

• 1+ years of contracts experience

• Strong Microsoft Office skills, including Excel working with formulas, pivots, and data analysis

• Experience with AI in business a plus

• Proficiency in English (verbal and/or written) required due to global collaboration needs.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Experience or knowledge of chargebacks, rebates, and class-of-trade management.

• Understanding of relevant industry identifiers, including DEA, HIN, and 340B ID.

• Experience with Model N or another Revenue Management system.

• Strong Excel capabilities and confidence working with commercial and operational datasets.

• Experience researching issues and resolving them through analysis of multiple internal and publicly available data points.

• Basic understanding of US pharmaceutical market dynamics, including pricing, reimbursement, contracting, and customer administration.

• Familiarity with SOX compliance, audit requirements, and contract governance processes.

• Experience using AI in a business environment is a plus, alongside an interest in exploring how Generative AI can enhance analytics, reporting, and contract operations.

• Strong problem-solving skills, including the ability to anticipate operational challenges and develop effective solutions.

• Strong written and verbal communication skills, with the ability to explain complex topics clearly and present findings professionally.

• A collaborative approach and the ability to work effectively across teams and functions while communicating clearly with US- and Poland-based leadership.

• Experience driving process improvements and developing innovative solutions to operational challenges.

• The ability to navigate process changes in a heavily seasonal business and operate effectively within a quickly adapting, matrixed, high-growth environment.

• A self-starter mindset, with the ability to take ownership of deliverables and priorities as an individual contributor.

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Our Working Model 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. Moderna is a smoke-free, alcohol-free, and drug-free work environment.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Competitive healthcare, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being with access to fitness, mindfulness, and mental health support
• Family building benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments to help you plan for the future
• Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! 

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at leavesandaccommodations@modernatx.com. 

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Biotechnology company pioneering mRNA-based vaccines and therapeutics for infectious diseases and oncology. Based in Cambridge, MA.

modernatx.com