Associate - CRM Expert

Your role

In this role, you focus on ensuring that CRM data is always up-to-date and key users receive timely support. You work closely with the local Sales managers and global CRM core team to ensure value creation through efficient CRM usage. You play a key role in enabling data-driven development and supporting countries in using CRM.

Key responsibilities

• Support the country sales and marketing team key users in day-to-day Veeva CRM activities and act as the local business admin across multiple Countries.

• Perform local level admin and configuration tasks, troubleshooting and bug fixing issues across the platforms and associated integrations and change requests.

• Act as SME for CRM, digital asset management and marketing automation related technical and business operations topics.

• Create training materials to support end-user adoption

• Assess, monitor and continuously drive user adoption towards CRM and agreed ways of working, and promote digital customer engagement.

• Tailor CRM (and Power BI) reports for local use, identify and resolve data anomalies, maintaining high data integrity

• Enable and support tracking of key metrics for commercial and medical excellence

• Contribute and implement applicable business rules within the systems, in cross-functional collaboration with Sales, marketing and medical teams

• Contribute to the rollout of customer engagement platform capabilities across multiple Countries, and support business objective realization through unified processes and associated data 

• Identify and implement improvements to streamline operations and enhance efficiency.

• Support the business stakeholders in e.g. segmentation & targeting exercises and their implementation and adoption within the applicable platforms

What we expect

• Applicable education with minimum of 3-5 years of operational / technical experience on cloud-based Customer Engagement platforms / systems. Knowledge on pharmaceutical industry specific solutions considered advantage.

• Good understanding of the Customer Engagement processes and how systems and platforms can support them in a multiple Country level setting

• Prior experience on Country or global CRM business admin role would be of added value

• Business analysis and analytical capabilities. Ability to understand business requirements and translate them into technical solutions.

• Applicable data, analytics and reporting skills to drive decisions and improve processes.

• Ownership, initiative and drive. You take accountability of the issues that occur and you are motivated to solve problems and seeing the results of your work in effective use

• Team and business first mindset, ability to work, collaborate and communicate effectively with various cross-functional stakeholders to achieve common goals

• Fluency in English language

What we offer

• A key role in rolling out Veeva CRM across different markets
• Opportunity to work across global GxCH business and gain understanding on the dynamics of multiple Pharma markets
• Collaborative and international working environment
• Flexible and development-focused workplace