About this role
Interested in a career that matters?
At Novonesis, we work at the forefront of biosolutions — and behind every scientist, specialist, and leader making that happen is technology that simply needs to work. That's where you come in.
We're looking for an experienced ITSM ServiceDesk Specialist to join our Global ITSM team. In this role, you'll be a trusted point of contact for colleagues across Novonesis, keeping our IT services stable, reliable, and genuinely helpful — including for our most senior stakeholders and executive users.
If you enjoy solving technical challenges, take pride in great service, and like working across a truly global organization, we'd love to hear from you.
The role & your impact
As an ITSM ServiceDesk Specialist, you'll deliver high-quality IT support across the organization — handling incidents, service requests, and escalations, and working closely with other Global IT teams to resolve issues quickly and thoroughly.
It's a role that blends hands-on, day-to-day support with continuous improvement. Alongside keeping our services running, you'll help shape a better user experience, share knowledge within the team, and support the rollout of best practices across our ITSM organization.
A key part of the job is supporting senior stakeholders and executive (VIP) users — work that calls for a high level of professionalism, responsiveness, and discretion.
What you'll do
- Provide professional, end-to-end IT support across hardware, software, and business applications
- Own and resolve incidents, service requests, and escalations within agreed service levels
- Deliver attentive, reliable support to senior stakeholders and executive/VIP users
- Collaborate with Global IT teams to coordinate and resolve complex, high-priority issues
- Contribute to service and process improvements across the ITSM organization
- Build and share knowledge to strengthen the team and improve first-time resolution
What you bring
We imagine you have:
- 5+ years of experience in an IT Support role, ideally in an enterprise environment
- Strong troubleshooting skills across hardware, software, and business applications
- Hands-on experience with ITSM tools and service management processes (e.g. ServiceNow)
- A track record of managing complex incidents and escalations calmly and effectively
- Fluent English communication skills, written and spoken
Nice to have:
- Experience supporting senior stakeholders or executive/VIP users
- A relevant education — for example as an IT Supporter or Datamatiker, or a bachelor's degree in IT/Computer Science or similar
- Experience from a similarly large, global organization (life sciences, pharma, or biotech is a plus)
Who you are
You're proactive, service-minded, and comfortable working with people at all levels of the organization. You take ownership, stay calm under pressure, and genuinely enjoy collaborating with colleagues across teams and geographies. You know that great support is as much about clear communication and follow-through as it is about technical skill.
Ways of working
You'll be part of a global, collaborative IT organization, working closely with colleagues across multiple functions and regions. The role combines operational support with active participation in service improvements and ITSM initiatives. You'll be in contact with users across the business every day, and occasionally step in on high-priority issues that call for close coordination between IT teams.
Relevant Information
Application Deadline: 27 Sept 2026
Contact Information: IT Service Manager Thomas Fellov Møller - thmo@novonesis.com
Our purpose guides the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
Opportunities for everyone
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Explore other openings
If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career
About Novonesis
Global biosolutions company formed from the merger of Novozymes and Chr. Hansen, specializing in industrial enzymes, microorganisms, and bioscience innovation. Headquartered in Bagsvaerd, Denmark.
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