Order Management Coordinator CAC

Job Description Summary

Position within the Supply Chain team responsible for managing and overseeing sales processes from the moment that the customer submits their purchase orders to Sandoz until they are processed and invoiced.

Responsible to generate the best customer experience to the pharmacy, to all customers served by Customer Care through a deep customer knowledge, personalized and proactive attention. Be the first contact line for the sales force with central, making an exhaustive follow-up of the consultations and / or incidents generated in a client through this. Experienced sales support professionals responsible for delivering key sales support services (Training, analysis, demand planning etc).

Job Description

Major accountabilities: 

• Support the operational implementation of the company’s strategic objectives through the proper management and oversight of the sales processes carried out by the Order Management department
• Contribute to various activities and projects that support decision-making and the achievement of goals.
• Manage and control sales processes from the moment that the customer submits their purchase orders until they are processed and invoiced, ensuring they comply with the company’s established guidelines.
• Drive sales volumes and contribute to inventory levels by accurately entering customer purchase orders into the system, ensuring that products, quantities, prices, and terms are correct.
• Analyze and coordinate with sales teams on the allocation of products with short expiration dates, generating the corresponding letters.
• Carry out the necessary allocations for products with short expiration dates and specify any additional activities required regarding labeling and documentation.
• Generate delivery confirmations for goods and follow up on the stocking and inventory allocation processes with the W&D team.
• Issue invoices for orders that have already been confirmed and notify the W&D team so they can notify customers.
• Handle and provide support for all issues that may arise during the order creation process through to invoice issuance.

• Generate metrics that aid in decision-making and provide visibility into sales progress using accurate and timely data.
• Offer specialized support and advice to assist sales teams and business managers with activities or inquiries related to sales processes and order status.
• Contribute to process improvement.
• Attend and actively participate in process monitoring and alignment meetings.
• Ensure that policies and process manuals are current and up-to-date.
• Manage and safeguard information related to sales processes under the responsibility of Order Management for control and audit purposes.
• Address audit requirements related to Order Management processes.
• Support the development of letters and forms for sales processes.
• Generate monthly templates for order entry.

 Key performance indicators:

• • Customer satisfaction: yearly survey result & multi rater feedback from stakeholders.
  • Compliance with order management deadlines.
  • Sandoz Financial Control Framework control results related to customer service transactions.

 Minimum Requirements:   Work Experience:

• • Understanding of sales / commercial processes.
  • Reporting
  • Keep fluent conversation in English and Spanish
  • SAP

 Skills:

• • Accounts Receivable.
  • Calls Handling.
  • Curiosity.
  • Customer Care.
  • Customer Experience.
  • Customer Relationship Management (Crm) Software.
  • Customer Requirements.
  • Customer Service.
  • Efficiency.
  • Installations (Computer Programs).
  • Microsoft Access.
  • Microsoft Excel.
  • Mobile Devices.
  • Relationship Building.
  • Sales.
  • Salesforce CRM.

 Languages :

• • English.

Skills Desired

Accounts Receivable, Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relationship Management (CRM) Software, Customer Requirements, Customer Service, Efficiency, Installations (Computer Programs), Microsoft Access, Microsoft Excel, Mobile Devices, Relationship Building, Sales, Salesforce Crm

Global leader in generic and biosimilar medicines, operating as an independent company spun off from Novartis. Based in Basel.

sandoz.com