Head Customer Service & Warehouse & Distribution

Sandoz

Copenhagen (Sandoz) Onsite Technical Operations

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About this role

Job Description Summary

At Sandoz, our Purpose is pioneering access for patients

Job Description

The Head Customer Service & Warehouse & Distribution for the Nordic region is a critical leadership position responsible for ensuring best-in-class customer service, efficient and compliant warehouse & distribution operations, and strong partnerships with key wholesalers and customers. You will play a central role in safeguarding product availability, optimizing logistics performance, and driving strategic collaboration across Commercial, Finance, Regulatory, Quality and Supply Chain functions.

Your Key Responsibilities:

Your responsibilities include, but not limited to:

Full ownership of Warehouse & Distribution operations across the Nordics, including contract negotiations, performance management, implementation of efficiency initiatives and drive cost optimizations
Ensure continuous audit readiness and adherence to all regulatory requirements (GxP)
End-to-end accountability for authority reporting and compliance documentation
End-to-end ownership of Order-to-Cash (O2C) processes across the Nordics
Lead and develop the Nordic Customer Business Partner team
Own and lead wholesaler contracts, including commercial and logistics agreements
Drive strategic and tactical collaboration with wholesalers, recognized as an extension of the company in each market
Lead governance forums to monitor performance, contractual obligations, and identify growth opportunities
Accountable for Customer Service Levels (CSL), Stock-in-Trade (SiT), and cost management
Oversee invoice validation, approvals, and cost checks related to logistics and wholesaler operations
Ensure robust financial controls and compliance with internal policies and external audit requirements

What you’ll bring to the role:

Essential Requirements:

Masters degree in Supply Chain, Business Administration, Logistics, Finance, Commercial or related field
Minimum 10+ years of experience in Supply Chain, Customer Service, or Logistics
Proven leadership experience managing cross-functional teams and external partners
Solid track record in Warehouse & Distribution operations, including 3PL management
Experience managing Order-to-Cash processes and customer service functions
Strong exposure to commercial contracts, particularly with wholesalers or large distribution partners
Experience operating in multi-country/regional roles (Nordics or Europe preferred)
Strong business acumen with the ability to balance service, cost, and compliance
Excellent negotiation and stakeholder management skills
Strategic thinking combined with hands-on operational execution
Strong process optimization and simplification experience
Strong financial understanding and ability to manage budgets and cost structures
Deep understanding of regulatory requirements (GDP/GxP)
Data-driven decision-making mindset. Strong user of SAP, Excel
Proven ability to lead, coach, and develop high-performing teams

This is an Excellent opportunity to lead a critical and high-impact function in a leading global generics company; Significant regional responsibility with direct influence on revenue, cost, and customer experience; Collaborative environment with strong cross-functional exposure and Ability to shape strategic partnerships with key Nordic healthcare stakeholders

You’ll receive:

Competitive salary and Bonus based on personal and company results; Pension Scheme; Health Insurance; Flexible working conditions with hybrid working policy; Employee recognition scheme; Development both professionally and personally; Learning about company processes

Why Sandoz?

Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health.

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported! 

Join us, help us make healthcare fairer and faster.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

#Sandoz

Skills Desired

Global Supply Chain Management, Including Gdp, Integrated Business Planning (IBP), Inventory Management, Knowledge Of Gmp, Lean Manufacturing, Master Data, Operations, Order Fulfillment, Planning, Procurement, Product Distribution, Risk Management, Sales Operations, Six Sigma, Supply Chain, Supply-Chain Management, Supply Chain Planning, Supply Planning, Supply Risk Management (Srm)