Field Technical Service Manager AH

WHO ARE WE?

ROPU MIDI is a Regional Operating Unit that covers all local Human Pharma and Animal Health Operating Units across Belgium, Denmark, Norway, Finland, Greece, Portugal, Sweden, and The Netherlands. MIDI has a multicultural and diverse work environment. More than 1.800 employees are striving to work together to improve lives for patients and animals in our region.

THE OPPORTUNITY

As Field Technical Service Manager, you will play a key role in bridging science, business, and customer needs within our Animal Health (AH) portfolio.

You will provide expert technical leadership for both existing and pipeline products, translating veterinary and production insights into meaningful value for customers and the business.

Acting as a trusted partner to veterinarians and internal teams, you will deliver high-quality scientific support, foster strong stakeholder networks, and help shape strategic portfolio decisions.

In this dynamic, field-facing role, you will collaborate across functions locally and internationally to drive innovation, strengthen customer relationships, and maximize impact—always within a compliant and responsible framework.

This position is based in Amsterdam and reports directly to the BU Head of Companion Animals AH.

It is a customer‑facing role in which you will spend about half of your time in the field.

HOW YOU’LL FIT IN:

• Provide expert technical support to internal and external stakeholders, including field sales teams and customers, through on-site visits, training, troubleshooting, and handling product-related inquiries.
• Drive technical and commercial value communication, translating scientific and production data into economic impact models and supporting product strategy execution across cross-functional teams.
• Build and maintain external partnerships, including liaising with Key Opinion Leaders (KOLs) and contributing to scientific exchange through publications and presentations at professional meetings.
• Develop and deliver technical content and training, including sales tools, technical bulletins, and internal/external training programs to ensure strong product knowledge and positioning.
• Ensure technical accuracy and compliance of promotional materials, partnering with marketing to review content, support claims development, conduct competitive analysis, and ensure alignment with regulatory and legal standards.

YOU BRING:

• Veterinary degree.
• Proven experience in trial design and conduction including basic understanding of statistical analysis.
• Previous experience leading a larger scale business project including development & implementation of plan and metrics and achievement of goals.
• Strong written & verbal communication skills in English & Dutch languages, along with excellent interpersonal skills and demonstrated ability to develop stakeholder relationships.
• Strong project management and prioritization skills, with the ability to manage multiple initiatives simultaneously, make sound decisions, and negotiate effectively.
• Strategic and innovative mindset, demonstrating initiative, creativity, and a track record of driving innovation and adapting strategies based on data, research, and industry trends.
• Excellent analytical and problem-solving capabilities, with agility to adjust both strategic and tactical approaches in a dynamic environment.
• Highly collaborative and results-driven, able to influence cross-functional stakeholders in a matrix organization and consistently exceed quantitative and qualitative goals with an entrepreneurial mindset.

WHAT WILL YOU GET IN RETURN?

Next to working in a Global Top Employer certified company that offers you the opportunity to develop and challenge yourself while learning from a fast-paced environment: 

• Be part of a wellbeing-oriented organization (Premium access to Headspace, OpenUP and ongoing support and initiatives related to ways of working to help our employees to stay healthy and constantly improve the physical, emotional, mental, and spiritual well-being) 

• Customized Development plan based on your role and aspirations, with several learning platforms such as LinkedIn Learning Premium (languages + training programs) and our Virtual Campus Lifelong learning at our Virtual Campus | Boehringer Ingelheim (boehringer-ingelheim.com)